Fleas Policy 🪲
As this salon is home-based & we have pets of our own, we are unable & unwilling to take on pets that have fleas present.
If I find fleas on your pet at any time throughout the service, the groom will be stopped & you will be contacted to collect your pet. You will need to collect your pet within 30 minutes.
If your pet is not collected within the hour; you will be charged $10 for every 10 minutes past this time.
Late & No Show Policy ⏰
All clients must arrive at least 5 minutes prior to their agreed upon appointment time. Should clients be running more than 15 minutes late, they must call the owner on 0479 164 254 to let them know. Please note that attending your appointment late may affect the services available as the allocated time has reduced.
If you arrive late without notifying us ahead of time, you will incur a $10 fee for every 10 minutes past the agreed appointment time.
No Shows
You must provide Show Me Your Oodle with at least 48 hours notice to cancel your appointment.
If you fail to attend your appointment, you will receive a fee of the whole appointment total + $20 for the disruption to service delivery.
Pick up & drop off 🪲
You are asked to drop your dog off at least 5 minutes prior to the appointment. This allows us an opportunity to discuss the groom with you, prior to commencing.
You are also asked to collect your dog within 30 minutes of being notified that the groom is completed. If the dog stays with us longer than this, you will be charged $10 for every 10 minutes after this time.
As Show Me Your Oodle is a small salon, we are unable to accommodate day stays for multiple dogs. Should you need a day stay (up to 4 hours) this will need to be discussed beforehand & does incur a fee. This fee is calculated based on the size of the dog. Fees can be found under the “Services” tab on our website.
Matting policy 🪲
Matted coats can cause a variety of skin and health problems. Matted fur does not allow the air to circulate to the skin, which can lead to hot spots, bacterial and fungal infections. Fleas, ticks, and other parasites may be living in the coat causing further skin problems. Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath maybe raw & inflamed. Matted coats will not dry properly which can also lead to skin infections. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain.
Effects following matt removal can include irritation, redness, burns, abrasions, nicks and self-inflicted irritations/abrasions from excessive rubbing, scratching or biting. The removal of matts may also uncover additional problems that were unseen beforehand. If a dog has excessively matted ears, bleeding at the tips of the ear can occur when the matting is removed, this is because the delicate blood vessels have been restricted by the tight matted hair and releasing this pressure means blood rushes to the tips of the ears and can cause the ears to split at the tip or haematomas to occur.
In the scenario where there is matting present, you are aware that your pup’s coat may be cut shorter than desired to remove the matting. This salon does not de-mat & a short blade that can move between the skin & the matting will be used to remove it.
You will be called by Jazz before this is undertaken so you are aware of the situation.
Jazz is happy to discuss with you how to best take care of your pup’s coat in future & is always happy to answer any questions regarding your pups coat type.
Please be aware there is an additional charge for all significant matting as clipper blades & scissors used during this process can be blunted faster & will require more regular maintenance.